// SUPPORT

Real humans. Same-day reply.

Three ways to reach Cambio support. The fastest path is usually the AI in the composer — it answers most questions live. For everything else, you get a same-day human reply from a small team that actually built this.

// CHANNEL 01

Ask the AI first.

The composer on the homepage answers most questions live — including the ones not on this page. Faster than anything we can write.

Open Cambio →

// CHANNEL 02

Email support.

For anything the AI can't resolve. Reach the same-day support team at support@cambio.one. Tickets opened before 18:00 UTC get a same-day reply.

support@cambio.one →

// CHANNEL 03

Open a tracked ticket.

For payment issues, AML reviews, or anything you want a paper trail on. Use the form below — every ticket gets a Case ID and a guaranteed response.

Scroll to form ↓ →

Contacts

How to reach us

Working hours: 06:00 – 14:00 GMT, Monday to Friday
Outside these hours the AI assistant answers immediately and your ticket is queued for the next working morning.
Email: support@cambio.one
Online chat: Built into every page — the assistant answers instantly and escalates to a human within one hour during working hours.
Company: Cambio Technologies, S.A.
Registered in the Republic of Panama
Public Registry Folio 155788233

// TICKET

Open a tracked support case.

Every submission gets a Case ID. You'll receive an email confirmation within minutes and a substantive reply within 24 hours (typically same-day during UTC business hours).

// FAQ

Most questions are answered here first.

The FAQ covers 18 of the most common questions — KYC, settlement time, fixed vs float rates, API access, and cross-chain mechanics. Save yourself a ticket.

Browse FAQ →